Frequently Asked Questions
General Moving Questions
1. What areas do you serve?
We’re based in Birmingham, AL and proudly serve surrounding communities including Vestavia Hills, Hoover, Homewood, Chelsea, Mountain Brook, and beyond. We also offer out-of-state moving services.
2. What services do you offer?
We provide local and long-distance moving, packing and unpacking, furniture assembly, junk removal, commercial moves, college dorm moves, and more. Learn more on our Services page.
3. Are you licensed and insured?
Yes. We are a fully licensed and insured moving company, giving you peace of mind during every move.
4. How much notice do you need to schedule a move?
We recommend booking as early as possible, especially during weekends and peak seasons. However, we also offer last-minute moving services when available.
Service-Specific Questions
5. Do you provide packing materials?
Yes, we offer packing supplies and can include them in your quote. We also provide full-service packing and unpacking options.
6. Can I hire you to load or unload a truck I rented?
Absolutely. We offer labor-only services, including truck, trailer, or storage container loading/unloading.
7. Do you move items within my home?
Yes! Our in-home moving service helps with rearranging furniture, staging, or moving heavy items upstairs or downstairs.
8. Do you offer furniture assembly or disassembly?
Yes, we can assemble or disassemble beds, tables, shelves, and more — whether it’s part of your move or a separate job.
9. What can and can’t be hauled away during junk removal?
We can remove furniture, appliances, yard debris, general household junk, and more. However, we can’t haul hazardous materials like paint, batteries, or chemicals. Contact us for specifics.
Commercial & Dorm Moves
10. Do you move offices or commercial spaces?
Yes! We specialize in commercial moving and can relocate offices, retail spaces, warehouses, and more with minimal downtime.
11. Can you help with college dorm moves?
We help students move in and out of dorms and apartments — including UAB, Samford, and nearby campuses.
Pricing, Quotes & Payments
12. How do I get a quote?
Visit our Get a Quote page or call us at (205) 225-9596 for a free, no-obligation estimate.
13. What is your pricing structure?
Our pricing depends on the type of move, distance, time, and services needed. We offer transparent, upfront pricing with no hidden fees.
14. What payment methods do you accept?
We accept credit cards, debit cards, Venmo, and other forms of electronic payment. Payment is due at the end of the job unless otherwise arranged.
Scheduling & Cancellations
15. What if I need to cancel or reschedule my move?
We understand plans change. Please notify us at least 48 hours in advance to avoid any cancellation fees.
16. Do you work on weekends or holidays?
Yes, we offer moving services 7 days a week, including holidays, based on availability.
Trust & Safety
17. Are your movers background-checked?
Yes, all our team members are professionally trained, vetted, and background-checked to ensure your safety and satisfaction.
18. What if something gets damaged during my move?
We handle every item with care. If damage occurs, we’ll work with you to make it right. We're insured and committed to your satisfaction.
Still Have Questions?
We're happy to help! Contact us anytime at Atyourservice@ayservice.org or
call (205) 225-9596.